This is blocking our ability to remove the entire comment back-end from YCH. And is making it difficult to implement new websites without a dedicated reporting tool. To achieve this, CRM would need to be modified to provide the following:
- A consistent behavior for the create task page. Right now it's hard coded to submit to a certain person, but there's no logic to change this.
- The ability to add links to the tickets and to properly display embeds - this could be assigned as a task for pss.ms, which should then extract the data from the URL
- Externalize the payment module - this could be a lower priority since it would only be disabled
With these out of the way we should be able to deploy a copy of CRM that manages support for the application.